Returns & Refund Policy

We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.

All returns must be previously authorised by our customer service department. Please inform us, either by email sales@signedmemorabiliashop.co.uk or by phone, of any item you intend to return. Returns must be made within 28 days after taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received. Please include a copy of your sales receipt, commercial invoice, or a note indicating the order number with all returns. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.

Every effort is made to ensure goods bought from Signed Memorabilia Shop are of excellent manufacturing quality. Should there be an issue with quality Signed Memorabilia Shop reserves the right to return the item to the original manufacturer for inspection before deciding upon relevant action.
Returns will be assessed upon receipt. If a returned item is found to be not faulty, correct, and of the correct size, Signed Memorabilia Shop will not accept any costs involved in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value per our shipping page. In the event that an exchange is requested but not available, a refund will be issued in the amount of the purchase price of the returned item, not to include the original shipping charge for the order.

If an item is deemed to be faulty or incorrect, return postage will be refunded upon receipt up to a maximum of £3.75 on UK orders and £16 on international orders. If a customer chooses to send his or her return by special courier, this will be at his or her own cost as we will only refund up to the amounts stated above. If an exchange item is to be sent, the customer will not be responsible for the shipping charge on the exchange item. In the event that an exchange is requested but not available a refund will be issued in the amount of the purchase price of the returned item. It will only include the original shipping charge for the order if the faulty, incorrect, or incorrect size item was the only item in the original order, or if other items not returned from the order totaled less than 10% of the order’s value.

Refunds are issued to the credit card or account used to make the purchase.

Products which have been printed with personal names and numbers are not eligible for return. Products which have been printed with player names and numbers and/or sleeve patches are eligible for return at the discretion of the customer service department. In the event that a customer purchases a shirt bearing a player name and number, and said player subsequently is transferred, changes number, misses the squad, suffers an injury and misses the season or tournament, etc., Signed Memorabilia Shop is under no obligation to accept said shirt for return.

Upon receiving return authorisation, please send returns to this address:

Signed Memorabilia Shop Limited
Big Yellow Storage
39a Westway
Robjohns Road
Chelmsford CM13AG
Tel: 01245 355 000

We strongly recommend that customers send any returns via an insured, trackable service. Please clearly mark the parcel as a ‘return’ on any customs declaration forms for returns sent from outside of the UK. Returned items remain the property of the customer until they are safely delivered at the Signed Memorabilia Shop address listed above. Signed Memorabilia Shop will not be responsible for items lost or damaged during return shipment.